Automatic emails to customers
You can customize the automatic emails that are sent to your customers.
- The email that a customer receives after a contact inquiry
- The email that a customer receives after placing an order
- The email with the invitation to place a review
Customizing automatic emails
- Navigate to Settings > Automatic emails
If Automatic emails is not displayed in the menu, first adjust the user level to Advanced, at Settings > User experience level.
- Select the email that you want to customize
- Use keywords (or variables) to replace customer data automatically
| Keyword | Result | To be used with |
|---|---|---|
| [CUSTOMER_TITLE] | Formal title: Dear Mr./Ms. [lastname], | Orders, Contact form, Reviews |
| [CUSTOMER_FIRSTNAME] | Customer first name | Orders, Contact form, Reviews |
| [CUSTOMER_LASTNAME] | Customer last name | Orders, Contact form, Reviews |
| [ORDER_CODE] | Unique order code | Orders, Reviews |
| [ORDER_REFERENCE] | Your reference (if set) | Orders |
| [ORDER_PAYMENTURL] | The URL for online payment | Orders |
| [ORDER_DESCRIPTION] | Customer data and comments | Orders |
| [REVIEW_INVITATION_URL] | Invitation link for writing a review | Reviews |
An example:
Dear [CUSTOMER_FIRSTNAME]
The status of your order at All4You.be has changed.
The new status of the order is :
Order received
Your order has been given the following reference:
[ORDER_REFERENCE]
You can find all the details of your order in your account at:
http://www.all4you.be
The details of your order are:
[ORDER_DESCRIPTION]
Always test yourself with a test order and check if the result is as desired.
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